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CONFERENCE AGENDA

SUNTEC, SINGAPORE
1 Raffles Boulevard, Suntec City, Singapore 039593
Phone: +65 6337 2888
Time Program Venue Name & Floor Dress
Code
Saturday, 3rd March 2018
10:00 - 21:00 WCA Worldwide Onsite Conference Registration Suntec, Room 321-322
(Level 3)
Casual
Sunday, 4th March 2018
09:00 - 20:00 WCA Worldwide Onsite Conference Registration Suntec, Room 321-322
(Level 3)
Casual
10:00 - 10:30 Morning Coffee Break Suntec, Foyer
(Level 3)
10:30 - 12:00 New Member Orientation and Membership Guideline Updates Suntec, Nicoll 1-3
(Level 3)
Business Casual
10:30 - 10:40 Opening & Introduction
by Mark Mairowitz
Executive Vice-President, WCA
10:40 - 10:50 AR/ Customer Services/ Partner Pay
by Andrew Robins
Vice President/ Customer Service
10:50 - 11:00 Gold Medallion
by Cecilia Markez
General Manager - Gold Medallion
11:00 - 11:20 All Word Shipping
by Ross Stemmler
President & COO
11:20 - 11:35 Specialty Networks
by Bruce Cutillo
General Manager Specialty Networks
11:35 - 11:45 Marketing & Advertising
by Kaitlyn Mode
International Marketing Manager
11:45 - 12:00 Q &A and Closing Remarks
by Mark Mairowitz
Executive Vice-President, WCA
12:00 - 13:30 Lunch Suntec, Summit 1-2
Room 308-311
Room 323-326
Room 328-330
(Level 3)
14:00 - 14:30 Afternoon Coffee Break Suntec, Foyer
(Level 3)
14:30 - 16:30 Plenary Session - Outlook 2018
(Combined WCA First & WCA World delegates)
Suntec, Nicoll 1-3
(Level 3)
14:30 - 14:40 Opening & Introduction
by Mark Mairowitz
Executive Vice-President, WCA
14:40 - 15:00 The Future of the WCA Network
by David Yokeum,
Chairman, WCA
15:00 - 15:30 Developments and New Benefits for 2018
by Dan March,
CEO, WCA
15:30 - 15:45 Overcoming Challenges and New Solutions for Agents in 2018
by TBC
15:45 - 16:00 Protecting yourself and Your Customers
by WIS Insurance
16:00 - 16:15 Are you prepared for digital Transformation?
by TBC
16:15 - 16:30 Closing Remarks
by David Yokeum,
Chairman, WCA
18:30 - 20:30 Cocktail Reception
(Combined WCA First & WCA World delegates)
Suntec, Summit 1-2
Room 324-326
Room 328-329
Room 331-336
(Level 3)
Smart Casual
Monday, 5th March 2018
10:00 - 17:30 One-on-One Meetings / Booths
(Combined WCA First & WCA World delegates)
Suntec,
Hall 401-406 (Level 4)
and
Room 308 -311 (Level 3)
Business Casual
10:30 - 11:00 Morning Coffee Break
10:30 - 11:00 eCommerce Keynote Speaker 1:
TIACA & WCA eCommerce Collaboration
Vladimir Zubkov
Secretary General - TIACA

eCommerce Keynote Speaker 2:
The growth of eCommerce in China
James Tsang
CEO, Unitex China
Suntec,
Room 323 (Level 3)
11:00 - 11:30 eCommerce Keynote Speaker 3:
What eTailers want from Shipping Companies
Chris Folayan
CEO Mall for the World
11:30 - 12:00 eCommerce Keynote Speaker 4:
eCommerce Gateway Logistics
Neo Kong
Director Business development, CCL UK
12:00 - 12:30 eCommerce Keynote Speaker 5:
Risks & Liabilities US Regulatory Compliance
Mr Bob Imbriani
EVP Team Worldwide
12:00 - 13:30 Lunch Suntec, Summit 1-2
Nicoll 1-3
Room 308-311
Room 321-322
Room 324-326
Room 328-329
Concourse 1-4
(Level 3)
13:30 - 15:00 eCommerce Keynote Speaker Panel Sessions with Q&A
by Members: TIACA, Unitex, MFTW, CCL, Team WW

Panel: Vladimir Zubkov, James Tsang, Chris Folayan, Neo Kong, Bob Imbriani

Moderator: Alex Allen
Suntec, Room 323
(Level 3)
15:00 - 15:30 Afternoon Coffee Break Suntec, Hall 401-406
(Level 4)
15:30 - 17:00 eCommerce Think Tank Sessions
by Members: TIACA, Unitex, MFTW, CCL, Team WW

Panel: Vladimir Zubkov, James Tsang, Chris Folayan, Neo Kong, Bob Imbriani

Moderator: Alex Allen
Suntec, Room 323
(Level 3)
17:45 - 18:15 Gather to Board Coaches for Awards Dinner at Resort World Sentosa Coaches depart from Suntec, Pan Pacific, JW Marriott, Carlton and Swissotel Hotel at 18:15 hrs

(Guests stay at Fairmont board at Swissotel)
Smart Casual
19:00 - 20:00 Pre-Dinner Cocktail Reception
(Combined WCA First & WCA World delegates)
Resorts World Sentosa, New York Street and Sci Fi Area
20:00 - 22:30 Awards Dinner
(Combined WCA First & WCA World delegates)
Resorts World Sentosa, Resorts World Ballroom (Basement 2)
Tuesday, 6th March 2018
10:00 - 17:30 WCA Worldwide One-on-One Meetings / Booths Suntec,
Hall 401-406 (Level 4)
and
Room 308 -311 (Level 3)
Business Casual
10:30 - 11:00 Morning Coffee Break
10:30 - 11:00 eCommerce Keynote Speaker 1:
eCommerce Fulfillment Solution,
Clair Bowes
General Manager - Operations, EWORLD Fulfillment

eCommerce Keynote Speaker 2,
1st in eCommerce Netherlands
Mark Lases
MD, YCC
Suntec, Room 323
(Level 3)
11:00 - 11:30 eCommerce Keynote Speaker 3,
Middle Mile and eCommerce
Silvia Chacon Ramos
Senior Manager, SWISS Cargo
11:30 - 12:00 eCommerce Keynote Speaker 4,
eCommerce Disrupting Traditional Logistics
Pitney Bowes - Rick Hernandez, Vice President, Partner Development, Global Ecommerce
12:00 - 12:30 eCommerce Keynote Speaker 5,
Fulfillment by Amazon
Rob Donald
Director, Corten Logistics
12:00 - 13:30 Lunch Suntec, Summit 1-2
Nicoll 1-3
Room 308-311
Room 321-322
Room 324-326
Room 328-329
Concourse 1-4
(Level 3)
13:30 - 15:00 eCommerce Keynote Speaker Panel Session (Special Feature) Changes in the EU VAT system Affecting eCommerce by Mr. J. (Jayant) Rakhan - Partner & Global Leader - Baker Tilly Berk N.V.

(14.20-15.00) Session 2: Keynote Speakers Topics, Expert Panel Session with Member Q&A

Clair Bowes, Mark Lases, Silvia Chaco Ramos, Rick Hernandez, Rob Donald, Jayant Rakhan Baker Tilly Berk N.V.
Suntec, Room 323
(Level 3)
15:00 - 15:30 Afternoon Coffee Break Suntec, Hall 401-406
(Level 4)
15:30 - 17:00 eCommerce Think Tank Sessions
Keynote Speakers and Members.
Clair Bowes, Mike Lases, Silvia Chaco Ramos, Rick Hernandez, Rob Donald, Jayant Rakhan
Suntec, Room 323
(Level 3)
17:30 - 23:00 WCA World Cup Football Tournament Suntec, Lobby
(coach departs at 18:00 hrs)
Venue: Premier Pitch
Casual
Wednesday, 7th March 2018
09:00 - 10:00 India Cargo Insurance Program "Soft Launch" Suntec, Room 327
(Level 3)
Business Casual
10:00 - 17:30 WCA World Booth & One-on-One Meetings Suntec, Hall 401-406
(Level 4)
10:30 - 11:00 Morning Coffee Break
10:30 - 11:00 eCommerce Keynote Speaker 1,
Emirates & WCA eCommerce,
Julius Mooney - Senior Manager
Emirates Skycargo

eCommerce Keynote Speaker 2,
Reverse Logistics in eCommerce.
Mile Sucur, Director, CT Freight Australia
Suntec, Room 323
(Level 3)
11:00 - 11:30 eCommerce Keynote Speaker 3,
Connecting with the eCommerce
Growth Opportunities - Silk Road.
Feng Lin - General Manager
Sinotrans
11:30 - 12:00 eCommerce Keynote Speaker 4,
eCommerce - The Journey eCommerce in Switzerland (my story)
Stefan Zangger - CEO Belglobe
12:00 - 13:30 Lunch Suntec, Summit 1-2
Nicoll 1-3
Room 308-311
Room 321-322
Room 324-326
Room 328-329
Concourse 1-4
(Level 3)
13:30 - 15:00 eCommerce Keynote Speaker Panel Sessions with Q&A
by Julius Mooney - Emirates,
Mile Sucur C.T Freight,
Feng Lin - Sinotrans,
Stefan Zangger - Belglobe
Suntec, Room 323
(Level 3)
15:00 - 15:30 Afternoon Coffee Break Suntec, Hall 401-406
(Level 4)
15:30 - 17:00 eCommerce Think Tank Sessions Keynote Speakers Topic of the day sessions with members Suntec, Room 323
(Level 3)
18:30 - 20:30 WCA Relocations Cocktail Reception Paulaner Brauhaus Restaurant, Level 2
(Opposite Suntec-beside Pan Pacific Hotel)
Smart Casual
18:30 - 20:30 WCA Dangerous Goods Cocktail Reception Paulaner Brauhaus Restaurant, Level 2
(Opposite Suntec-beside Pan Pacific Hotel)
Smart Casual
Booth Dismantling
Thursday, 8th March 2018
06:30 - 15:00 Golf Tournament
Including Lunch
(Must register for separately - not included in registration fees)
Pan Pacific Hotel, Lobby
(coach departs at 07:00 hrs)
(Golf Course: Sentosa Golf Club)
Casual
08:00 - 17:00 Full Day Tour
Including Lunch
(Must register for separately - not included in registration fees)
Pan Pacific Hotel Lobby
(coach departs at 08:30 hrs)
Casual